When your call center interviewer asks, “What can you contribute to this company?”, she’s not just asking about any positive traits and skills. She’s asking about the best skills and traits you can ever contribute to the...
Customer service job interview questions for call center applicants are designed to test out call their problem-solving and customer handling skills. The questions are related to customer service, asking about your previous work experiences and your...
Call center behavioral interview questions are what interviewers ask to get a feel of their applicants’ working behavior. Usually, the questions are focused on the past, asking about applicants’ good and bad work experiences. But...
So you wanna work in a call center. Or, to put it more accurately, you wanna receive a call center agent’s salary. This is the perfect post for you as I’ve created a compilation of the best call center tips for applicants starting from...
So you passed your initial interview. While it’s a good reason to reason to celebrate, it certainly isn’t a reason to congratulate you just yet. Your final interview is still looming ahead. And not without its traps and surprises. So if...
Whether you’re a fresh graduate, a college drop out, or a high school graduate, you can definitely apply and land a job in the Philippine call center industry. I’ve written a whole guide for you. Here’s how:In summary: To become a...
If you ask a random person about what he/ she thinks are the advantages and disadvantages of working in a call center, the answer is likely going to be in the extreme negative. But as an outsider, have you ever wondered about the benefits other than...
"All supervisors are engaged in a call/ in a meeting." This is every call center agent's go-to excuse when deescalating a supervisor call. But if you've worked in the call center long enough, you know this script doesn't work anymore.
To land a call center job, there’s no college degree to finish, no bar exam to take, and no license to show off. It doesn’t even matter if you dropped out from college or if you only got a high school diploma to show for it. But if you...
Lots of adjectives can describe a first day in the call center floor but "easy" is NOT one of them. Here's how to survive your first day as a call center agent, what to expect, and what you should learn.
Let’s be honest, working in a call center won’t make you millions, but with the night shifts and irate customers you have to endure on a regular basis, why not make the most of it by earning the most of it? I’m not just talking...
So you’ve passed the call center interview, done with the product knowledge, and will now go through the last stage of training: your call center nesting. Call center nesting is last the stage of training when you have to apply all that...
When the interviewer asks, “Can you describe color yellow to a blind person since birth?”, and you can’t figure out— for the life of you—how the interviewer could ask such a question in a call center job interview, this post is for...
What is your edge among other applicants? What makes you different from the others? Why should I hire you over the other candidates? A nerve-wracking interview question with many variations, which, if you mess up, could potentially land you to the...
It’s unfortunate how many applicants go to interviews without having any idea what they’re getting into. Not knowing alone is one thing, but not knowing simply because you choose not to prepare is another. Here are the top 34 mistakes call center...
