A call center is an office that provides incoming and outgoing phone calls to customers. Many global businesses use call centers to facilitate their customer services. Further, call centers are used to distribute inquiries and interact with customers around the world. Call centers may be constructive or reactive in customer service. Additionally, several businesses are … Read more
The outsourcing of business processes is one of the Philippines’ hottest sectors. Because many forms of overseas companies use outsourced labor, it includes many industries. The BPO industry is one of the country’s largest job creators, in industries from content generation to customer support. Call center agent positions are one of the most common BPO … Read more
A call center agent is a person who takes calls on behalf of a company. An employee of a call center can manage account inquiries, customer complaints, and provide other customer service support. Often referred to as a mixed agent, it is a call center operator who handles incoming and outgoing customer calls. Customer service … Read more
Today, call centre services have made their fair share of contributions to the economy and labor force of the country. Thousands and thousands of candidates havejoined the field of employment. Factors include the advantages call centre agents get and benefits they can earn. The BPO industry has provided an opportunity for people from all walks … Read more
A call center agent receives a large volume of telephone calls from certain clients. A company operates an incoming product or service assistance distribution center and consumer information inquiries. For incoming or outgoing customers, a call center agent is a person who calls for a client. Also, a call center worker can manage payment inquiries, … Read more
Given the continued growth of the BPO industry, many students are still hesitant to pursue a career with these types of firms due to the myths surrounding the job and the sector itself. With its different approach to customer service, unique work structure, and schedule, many people remain hesitant as to whether it is the … Read more
Business process outsourcing is one of the hottest industries in the Philippines. Since many types of businesses from overseas use outsourced labor from the country, it encompasses many sectors. From content generation to customer support, the BPO sector is certainly one of the largest job creators in the country. One of the most popular BPO … Read more
Good job seekers always prepare. You need to understand that there are different types of interviewers. So, before your interview, you have a lot of things to prepare. Study this guide to know how to deal with your interviewer. However, before that, take your suit to the cleaners. Think of your replies during the interview. … Read more
Being a call center agent is a genuine challenge, especially when you’re working on night shift. At first, your body adjusts. Having a healthy body starts with diet and exercise, but it doesn’t end there. So much goes into living our best life, but getting motivated and finding the instruments that will assist us is … Read more
In the past few years, Dubai has emerged as a popular location where professionals can achieve growth and development in their careers. As a matter of fact, it continues to garner the attention of many aspiring individuals around the globe. Apart from its highly modernized landscape, its culturally diverse environment makes it an inviting place … Read more
When your call center interviewer asks, “What can you contribute to this company?”, she’s not just asking about any positive traits and skills. She’s asking about the best skills and traits you can ever contribute to the company if you were to sign the job offer. How to answer: What can you contribute to this … Read more
Customer service job interview questions for call center applicants are designed to test out call their problem-solving and customer handling skills. The questions are related to customer service, asking about your previous work experiences and your opinion about a certain customer scenario. If you want to know the type questions that your interviewer might ask … Read more
Call center behavioral interview questions are what interviewers ask to get a feel of their applicants’ working behavior. Usually, the questions are focused on the past, asking about applicants’ good and bad work experiences. But sometimes, the questions could be hypothetical. If you wanna know the best way to answer them, this post will do … Read more
So you wanna work in a call center. Or, to put it more accurately, you wanna receive a call center agent’s salary. This is the perfect post for you as I’ve created a compilation of the best call center tips for applicants starting from your job hunting up to your final interview. And if you … Read more
So you passed your initial interview. While it’s a good reason to reason to celebrate, it certainly isn’t a reason to congratulate you just yet. Your final interview is still looming ahead. And not without its traps and surprises. So if you want to sign that job offer, pay attention to the quality of your … Read more
Whether you’re a fresh graduate, a college drop out, or a high school graduate, you can definitely apply and land a job in the Philippine call center industry. I’ve written a whole guide for you. Here’s how: In summary: To become a call center agent in the Philippines, you need to be able to speak … Read more