https://pisopinoy.com/how-to-express-your-thoughts-in-english-easily/โWhy did you leave your last job?โ Iโll bet dollars to doughnuts that this will be asked during your call center interview. So you surely donโt want to ignore this.
The general rule to remember is this: donโt lie. The interviewer will know it. Also, most applicants arenโt good liars but most interviewers are also good detectives who ask questions that make Pinocchioโs nose grow taller than Trumpโs Tower.
Your lie will reflect on your body language, your trembling voice and stuttering response. Besides, some companies run a background check on their newly hires. You might get away with it during the interview, but theyโll eventually find out sooner or later. As always, the sooner, the better.
Why did you leave your last job?
1.) You were laid off.
If you were one of the unlucky employees who were let go because the company underwent a major loss which resulted to a lay-off, you donโt worry about it. This is beyond your control and the interviewer wonโt take it against you.
Based on what I know, the newly hires exit the company first when budget cuts happen. Last in, first out. This means, you shouldnโt have any problem as long as you can explain why you were one of the employees who were laid off.
Sample Answer:
Unfortunately, the company lost a major client so they had to cut back their cost. Since I was one of the newest hires, they had no choice but to let me go. My boss however, can assure you of my performance and sheโll be happy to provide a good reference should you ever need one.
Why this?
The applicant assured the interviewer that the reason of the lay-off wasnโt about her performance but due to the companyโs budget cut. Whatโs more, she even added that her previous boss would be willing to give her a good reference. This strongly supports her claim that she was indeed a performing employee and the interviewer has nothing to worry about.
2.) Itโs the companyโs fault.
Did your previous company promised something they didnโt do? Did they do something illegal? You can be completely honest with it. But remember to provide a reason, otherwise, your statement will go against you.
Sample answer:
I decided to leave my job because of the the health insurance they promised to provide after 6 months of my employment but didnโt happen. After the 7th month, I decided to talk to the HR and was told to wait the next month. After 2 month of that conversation, the promised health insurance still didnโt happen and . Iโm a single mother of a 2 year-old boy and I couldnโt afford to not have an insurance incase I get sick or get into an accident.
I always make it a point to work up to my companyโs standard or even better that that, but Iโd also need my company to stand up on their promise for their employees.
Here, she talked about a specific and valid reason why the last company was an unethical one to work with. And not providing health insurance within the promised time is just not a good company practice. No doubt about that.
3.) Youโre looking for a better salary
Some applicants may advise against citing money as the reason for leaving your last job. But hey, isnโt the main reason why most of us work is money? Big yes for me!
Hereโs the catch though. You need to be able to tailor your answer in a positive note, otherwise, you could put yourself in a bad light.
Read also: So You Wanna Work in a Call Center but Your English is Bad?
4.) You were fired.
You really need to be careful on this one.
Common reasons why employees get fired are performance issues and company policy violations. My advise is to just come clean and assure the interviewer that whatever the reason you were fired, itโs not gonna happen again. Deliver this answer as sincerely as possible and your interviewer should understand. Mistakes happen and we, including the interviewers, know that.
Sample Answer:
My boss caught me sleeping during my shift and he was so upset that she fired me. The day before that, I attended the bestfriendโs birthday party. We had a really good time and I totally forgot the time. The next day, I had no choice but to go to work instead of calling in sick or worse, absent. Unfortunately, I could no longer bear my sleepiness and fell asleep on my desk. When my boss saw me, she was so upset.
I do respect her decision and I know that it really was my fault but sleeping in the workplace is definitely not something I normally do. That would be the first and the last time. The next time I do something that will likely affect my productivity at work, Iโll set specific hour for sleep. Iโve learned a lesson from that experience so I guess it wasnโt that bad after all.
Here, the applicant expressed regret over what happened, admitted his mistake, and provided an action plan on how to avoid the same thing from happening again. He made a point to explain that sleeping at work isnโt his habit. Lastly, he noted the silver lining of that bad situation by saying he learned a valuable lesson from it, which wasnโt really all that bad.
5.) You hated the boss and the job.
Well, when I told you not to lie, I didnโt tell you thereโs one exception to this rule. Not all lies are bad, and sometimes, they are necessary. Imagine a social gathering without lies. Everybody would be at war!
No matter how shitty your boss was, or how pathetic the job was, and no matter how you think you could convincingly deliver these facts, hold your tongue. Never let the interviewer hear any of it. It will backfire on you.
Complaining about how you hated your boss or how your job sucked creates the impression of you being a complainer. Nobody wants a complainer in the workplace.
Instead, say something like this:
I decided to leave my last job because I want to seek other opportunities. My job of three years taught me a lot of things and I had a great time. However, since last year, Iโve been thinking about getting into the BPO industry. Every call center agents I know seem to really stay in this industry and that fact just keeps my interest growing, so here I am now. Iโve had several friends who started from becoming an agent and now theyโre managers and team leaders. Thereโs so much opportunity in this industry that I donโt wanna miss.
Why this?
The applicant didnโt bad-mouth the company. In fact, she said sheโs learned a lot and had a great time. Lastly, she drove the topic back where it matters- to her job application. She praised how her call center agent friends enjoyed their work in the BPO industry and how she wanted to be a part of the prosperous industry.
No badmouthing, no hard feelings, the interviewer sees you as a positive, professional and cool person. Everybodyโs happy.
Alright, I hope this will help you with your interview. Goodluck!
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