Fido Solutions Inc. is a Canadian telecommunications service company operated by Rogers Communications Canada. While Rogers Communications, the parent company of Fido, also runs another Rogers Wireless cellular service, Fido remains a separate entity and maintains its retail chain, customer service call centers, network servers, and has its own CEO.
Fido has pioneered the idea of offering unlimited service in selected Canadian cities. In fact, Fido became the first Canadian operator to deploy a GSM-based network and the first North American cellular service provider to provide General Packet Radio Service (GPRS) on its network.
If you are interested in this company, you may want to consider Fido customer service jobs. These jobs are a great option for working online for a strong company. To learn more about the positions available and how to work in Fido customer service, continue reading.
Overview of the Company
The Fido logo is a yellow doghouse. The name “Fido” was proposed to Microcell Solutions, the first importer of GSM technology from Europe to Canada, on the suggestion of the marketing agency at the time, BOS (Beauchesne, Ostiguy, Simard) of Montreal (now DentsuBos). The Agency was looking for a name that would appeal to both French and English-speaking customers.
The brand name “Fido” eventually contributed to the use of dogs in its advertisements, which became the informal trademark of the brand in TV ads, beginning in 1995. In the 2000s, there were commercials where the narrator ended up catching a running dog. Overall, this is a well-respected company.
Overview of Scope
Since its launch, the Fido network has been operating on GSM 1900, providing coverage in major urban areas in Canada. Today, this network continues to exist. The end result is that both Fido and Rogers customers can now connect and use all the towers on either the system or both with a single account, computer, and SIM card.
Regardless of which network is accessed, Fido customers will see “Fido” as their network name, and Rogers customers will see “ROGERS” as their network name. HSPA+ coverage is also available in 850 MHz and 1900 MHz frequencies. The maximum theoretical download speed is 21 Mbit / s.
Fido Solutions has launched its LTE network in Halifax, Kentville, Ottawa, Montreal, Toronto, Calgary, Edmonton, Regina, Saskatoon, Kelowna, London, Hamilton, Sudbury, Timmins, Windsor, Vancouver, St. John’s, Quebec City, Moncton, and other urban areas.
Since its inception, Fido has delivered exclusive offerings to differentiate itself from its rivals. In particular, its CityFido plans provide multiple or unlimited local call minutes in many areas across Canada. Fido was also the country’s first and last mobile service company to bill for postpaid airtime by the second. In contrast, other companies round up calls by the next minute, with the exceptions of some grandfathered customers.
How to Apply for a Customer Service Job
A customer support job helps you to speak to clients face-to-face, address issues, and help others. Also, you contribute to the bottom line of your company and to the overall reputation of your brand by taking care of the people they rely on for business: the customers.
Unfortunately, there’s a lot of competition for customer service jobs, especially in Fido Solution. So, you’re going to have to stand out from the crowd. Therefore, here are some tips to help you get work in online customer service for Fido Solutions.
Prepare a Spot-on Resume
The cover letter may be the first document that employers have read, but a well-written resume will seal the deal for an interview. Build a concise resume that clearly describes the context and background of your work. Also, highlight unique skills that relate to the job description. Will the boss want someone who knows electronics? Then, in your resume, show your skills in technology.
Ensure that You Have the Right Skills for the Job
Bear in mind that different businesses require different skills. For example, some companies may require you to know how to work with online platforms and software applications. on the other hand, some companies will want you to have some previous sales experience, while others will have on-the-job training.
For certain situations, you may need to learn unique skills for higher-paying jobs.
Obtain the Necessary Equipment
To work remotely online, you need to ensure the employer that you have the equipment needed to be a customer service employee. Is your laptop fast enough for remote work? Do you have unlimited access to internet from where you are? Do you have a conducive space for working? These are all things to prepare before you plan to begin working.
For Fido Solutions to find you, you need to reach out to them first. Log in on their website, go over to the “careers’ section, and select different job openings from all over Canada. Check out Fido customer service jobs today!