If you’re looking for a young fun company to work for, you should check out DirectTV customer service jobs. DirecTV is an American direct-to-home satellite service provider based in El Segundo, California, and is a subsidiary of AT&T.
Its satellite channel launched in 1994 to broadcast optical satellite television and audio to households in the United States, Latin America, and the Caribbean. Its primary rivals are Dish Network and cable television providers.
In 2015, after gaining approval from the United States Federal Communications Commission and the United States Department of Justice, AT&T purchased DirecTV in a $67.1 billion deal. As of 2019, Directv subscribers sit at 16 million subscribers. And with that many subscribers, they have to provide a lot of customer service and that’s where you come in.
Overview of the Company
DirecTV is one of AT&T’s two paid cable channels, the other being AT&T TV. In 2007, DirecTV announced that it would launch up to 100 national HD channels in 2007, all of which would be encoded with MPEG-4. In 2008, DirecTV announced that it would offer local HD channels in 121 markets by the end of the year. DirectTV became a part of AT&T in 2015.
DirecTV has been awarded the J.D. Power award for consumer service for residential cable and satellite TV. DirecTV’s customer service is provided by several third-party call centers both within and outside the United States. Call centers must do everything in their power to address customer concerns about programming, billing, and technical issues.
Getting DIRECTV Jobs
Through being recruited to work to help DIRECTV at AT&T, you will be a core member of the AT&T team. Professionals come from a variety of backgrounds, bringing a range of experience and expertise to every field in the business. That means you can get a DirectTV customer service job or a job in any other department that you have a strong background in.
With more than 14,000 employees in the Latin American region, the team is a vital force for the region’s continued success and development. Thanks to team leadership, creativity, dedication, strength, teamwork, and honesty, DIRECTV stays ahead of the competition in a rapidly evolving market. Here are some tips and steps to do when looking for jobs online for DirecTV.
Visit Their Website
Go on over to att.jobs to find an online job suitable for your skill set. Register on the website so you can apply for jobs and if your resume fits what their looking for, you will get an email or a phone call.
Research About The Company And Customer Service Jobs
Take a look at DirecTV’s website and try to figure out how they handle customer service. Why do they want consumers to remember their business and their shopping experience? What are the customer service practices of the company? What’s the culture of the market, and can you fit in?
Answering these questions in advance will please hiring managers and increase the chances of getting a job.
Prepare for Your Interview
During your interview, you’ll be asked questions about customer service, like, “Do you work well with people? “So how should you deal with an angry customer? “The worst thing is to answer these questions incorrectly.
So get ready beforehand. Make sure you spend at least an hour thinking about possible interview questions and how you’re going to answer them. There are websites online that have a sample of questions and answers that basically tell you what to say.
Practice The Skills You Will Need
A representative of customer service requires a lot of skills. First of all, empathy – you’re going to have to listen to the customer’s question, consider how it impacts them, and prove that you care about it.
Next up, patience. Unfortunately, people are not always so generous as to help specialists. But it’s important to take the high road and stay friendly, no matter how frustrated the customer is.
Strong verbal or written communication skills are a must in customer service. They are also important in other jobs at DirectTV. It is essential to formulate solutions to issues, use constructive words that reflect your concern. Evaluate your skills and how they compare to what is required of the job you want. Perfect the skills that you’re not so good at and start applying for that dream career.