how to ship shopee orders

How to Ship Shopee Orders: Everything a Seller Should Know

When I first opened my Shopee store last year, it took me a while to understand how the different Shopee shipping method works. So if you’re a beginner Shopee sellers who just opened your Shopee store and still confused on how to ship Shopee orders, this is for you.

I’ll explain the two types of shipping method, who’s responsible for packing your orders, how to better prepare for each of them, and the crucial details you should know before shipping your Shopee orders.

2 types of Shopee shipment

There are 2 methods of shipping your Shopee orders:

  • Pick-up by one of Shopee’s partner couriers
  • Shipment outside Shopee’s partner couriers

Here’s when to use each of them.

1. Pick up by Shopee’s partner couriers

Currently, Shopee has 4 partner couriers for shipments in pouches:

  • Black Arrow Integrated
  • Xpost Integrated
  • 2GO Integrated
  • Ninja Van Integrated

And these are the couriers for shipments that are too big or too heavy to be put inside a pouch. We’ll talk about the packaging later.

  • Black Arrow Own Packaging
  • Ninja Van Own Packaging

Being Shopee’s “courier partner”, this means that if your pick up address is serviceable by one of these couriers, it means:

  • You can activate the COD (cash on delivery option) in your shop.
  • You can offer free shipping to your buyers for orders amounting up to โ‚ฑ500. Meaning, more chances of getting sales.
  • These couriers will pick up your shipments for free. Meaning, you don’t have to leave your house just to ship orders.
  • If for any reason your buyer doesn’t receive your shipment, your package will be returned back to you free of charge. Meaning, you will not pay for the courier’s wasted time and effort. Nor will your buyer.

It’s such a cool deal! So if your area is serviceable in all of these Shopee, courier partners, consider yourself lucky as this means you’ll likely get more sales.

Where I live, I only have Black Arrow. But that’s certainly better than none. Now let’s talk about shipping your orders outside Shopee’s shipping couriers:

2. Shipment outside Shopee’s partner couriers

Shopee alternative courier options

The couriers in the orange box are the alternative shipping options if your area isn’t serviceable by Black Arrow, Xpost, 2GO or Ninja Van. In my case, I chose LBC since it’s just 5 minutes away from home.

If using one Shopee’s partner couriers is so awesome, why would a buyer use a shipment outside them? Here are the possible reasons:

  • Your pick-up location is not serviceable by any of Shopee’s four courier partners. Meaning, you don’t have a choice.
  • If you want to sell to buyers who live in a place where the four courier partners don’t deliver, your only option is to use other couriers such as LBC, 2GO Express, JRS Express, Fastrack, Xend, etc.

What it means if you ship through a courier who isn’t Shopee’s partner:

  • You cannot offer free shipping nor a COD option on that particular courier.
  • No free pick-up either. You can either bring your package to one of the alternative couriers’ establishments or pay extra for pick-up.
  • Your buyers will likely pay more for shipping. On the bright side though, your buyers will receive the orders faster. At least for LBC. I ship from Luzon so when I use LBC, my Metro Manila customers receive their orders within a day. 2-3 days for Visayas and Mindanao buyers. When I ship through Black Arrow, the delivery takes 5-8 business days from the shipment date.
  • If you want to provide a faster shipping option for your buyers. Some buyers are okay with the 5-8 business day time frame. Some can’t wait that they’re willing to pay for a rush shipping. This is rare. though.

How to pack your shipments in pouches

Since my items fit in a pouch, the packing is pretty simple. The pick-up guy brings a hundred pouches that last me 2 weeks, I pack the orders the day before, and when he comes for pick-up, all I have to do is stick the waybill sticker. Then off he goes.

Tip: On a tiny strip of paper, write down the corresponding order ID for each pouch and insert it in the transparent pocket of the pouch. This will avoid you from sticking the waybill stickers to the wrong pouches.

Who provides the pouches?

On your first day, the pick-up guy should bring you several pouches to last you until the next several shipments. To make sure he doesn’t knock on your door empty-handed, call the courier’s hotline and confirm the delivery of your pouches.

When that’s about to run out, always call the courier’s customer service so the pick-up guy knows when to bring the next batch of pouches.

Who provides the waybill stickers?

The pick-up guy brings it in every pick-up appointment. And he’ll wait until you finish sticking them on their corresponding pouches.

The day before the pickup, put your items inside the pouches in advance, so when he arrives, all you have to do is stick the waybills. This only takes minutes.

But what if you have hundreds of orders per pickup?

For sellers who have hundreds of orders every day, it’s better to print out the waybill stickers in advance (Yes you have to have a printer!) so you don’t have to keep the pick-up guy waiting for hours before you’re done sticking everything.

It won’t be like a sticker (with a sticky back) but each pouch contains an outside transparent pocket where you can insert your printed waybill.

How to pack items that don’t fit inside a pouch

I haven’t tried this one so I will pass the torch over to Shopee which does a better job of explaining it. Click here for Shopee’s complete explanation.

How to arrange for pick-up

  • On your app, tap on Me.
  • Under Selling tab, tap To Ship.
  • Choose the order.
  • And tap on Arrange Shipment and choose the date of pick-up.

How to Activate COD and free shipping in Shopee

Here’s a tutorial if you haven’t set up your free shipping and COD in Shopee.

To know if your pick-up address is serviceable by one of Shopee’s partner couriers, click here.

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Join the discussion

  • Yung shopee nagprovide ng pouch. Pano mo makukuha yung mga pouch? Pg karegister mo as seller papadalhan ka na ba nila ng pouch? At yung sticker sa pouch kung San nakalagay yung info ng customer at order ikaw ba maglalagay nun?

  • So if you already joined Shopee as a seller, papadalan ka nila agad ng pouches kahit wala pang nag oorder sayo? Or kailangan may mag order muna bago ka nila padalhan? And what do you mean by hihintayin ka ng delivery guy? So it meas na heโ€™ll wait for you until you finish packing? If ao, canโ€™t he just come back after you finish packing?

    • You need to have at least 1 order request from a buyer before the courier can issue pouches. Normally, on the first day of pick-up, the delivery guy should bring you pouches. But just to make sure that he doesn’t knock on your door empty-handed, call the courier’s hotline the day before to confirm.

      The delivery guy will wait for you. If it’s your first pick up, chances are, you won’t be packing a lot of orders, anyway. Just group the orders for a faster packing.

      For the next pickups, you need to do the packing BEFORE the pickup. When the delivery guy arrives all you have to do is stick the labels. That only takes 30 minutes maximum (if you have around 50-100 orders).

      Should your order exceed that, then it’s time to buy a printer to print the waybill stickers in advance. All he has to do is pick up your shipments. Hope this helps.

    • You cannot see those bars because you are logged in or using the page where your own info is placed. Try logging in using someone else’s account where full details can be seen.

  • Good day!
    I’m a new seller
    Twice pick up failed po ung courier ko black ARROW INTEGRATED.
    I try to re arrange shipment again but server error po ang lumalabas sa screen. What can I do?

    • Call Black Arrow directly. It happened to me twice. The only solution was to have the Black Arrow agent call the branch assigned to your location to do the pick up ASAP.

      The standard procedure is supposed to be: call Shopee first, then Shopee will contact Black Arrow for you. I did that to no avail.

      So your only solution is to call Black Arrow at pilitin ang agent to contact the branch where you’re in. That way, sure na mare-receive ng Black arrow ang request mo. I don’t know what’s up with Shopee but something is wrong with how it deals with failed pick-ups. There was one time na auto-cancel na lang ang order ko sa system before the Shopee agent got back to me 3 days after saying the pick-up was no longer possible kasi auto-cancel na daw. Lol so yeah Shopee sucks when it comes to failed pick-ups.

      And make sure to provide all the involved order IDs to the Black Arrow agent.

    • Hi! New seller po ako at merong akong mga items bought from alibaba. Nong nagtey po akong mag add ng first item ko. Hindi po ako makalagay sa shipping fee. Ilang beses na akong magpalit palit ng address pero ayaw pa rin. Patulong naman po. BTW, hindi ko rin makita yung My Shipping at wala akong ma makitang list of couriers.

      Thanks po in advance

      • Hi this seems to be a common issue these past few weeks. Please contact Shopee for this as I think this is a glitch that they’re currently working on: (02) 880 5200.

      • Hello Rad! New seller din ako, may tanong lang ako sau regarding Alibaba. Pag door to door ba ung shipping may babayaran pa ba na additional custom taxes etc? Or after payment wait mo nalang items mo na madeliver? Un kasi ang main concern ko pag mag source ako ng items ko sa Alibaba baka mahold lang mga items sa custom pag may mga dapat pang iprocess na papers dito bago mareceive ung items. Pls enlighten me. Thank you

  • Magkaiba po ba ang pouches per courier? So like if ishiship sa lbc kailangan lbc na pouch mo ipack? So bali kailangan maraming kinds of pouch ka? And who decides kung sino ung courier na magdedeliver seller ba or buyer?

    • Yes pouches are different per courier. So if you’re shipping through LBC, then you should get your pouch from LBC.

      Buyer decides what courier she wants to use. But of course, if a certain courier isn’t serviceable in your location or your buyer’s, then your buyer will be forced to stick and choose from what’s available.

      Unfortunately, some of the addresses aren’t COD-enabled. That’s why I recommend that you choose at least one courier outside Shopee’s courier partner like LBC so if the buyer badly wants the item and she’s willing to pay for a more pricey shipping, then you can still make a sale.

  • Hi, my area is in QC and based on the FAQs in Shopee QC is within the serviceable areas of BlackArrow etc, but how come when I go to the shipping tab, the Shopee partners don’t appear? Do i need to click something else?

    • Did you wait for 7 days for Shopee to notify you that your Black Arrow COD is ready? It doesn’t appear automatically in the account. You’d have to add your pickup address first then wait for 7 days for Shopee to approve it.

      • Hi po pag po ba nakalagay na ung black arrow as one of the courier automatic na dn po b na my request for COD has been approve?? And where could I find the tracking order to be put in shipping thank u

      • Automatic may “Arrange Pickup” yan if you’re eligible for COD. You don’t need to put any tracking info since the buyer will enter her info and Shopee will base your pick up address on the one you put under “My Shipping”. All you have to do is choose which date your shipment is ready for pick up.

  • What printer do you recommend? And I think only 2Go has a branch in my town very near our house. Do they do pickups?

    • Yes pay first sa LBC. May COD naman ang LBC but then hindi siya applicable sa Shopee customers. Meaning, if your customer uses LBC as her courier, then she can’t take advantage of the COD option sa checkout.

      Although there is another way which is, you both have to do the transaction outside Shopee so she can use the COD option. But note that getting your buyers to do the transaction outside Shopee is bawal. So if that buyer reports you to Shopee, your account could be suspended.

  • Paano pag wala kang makuhang shipping option? Anung mangyayari? Kasi ive tried 5 times pero wala akong makuhang shipping option kaya hindi ako makapagadd ng products sa account ko.. matutulungan moh ba ako? Cause im a new seller.

      • Ganyan din ung sken, cguro dahil sa free shipping festival ng shopee kaya ung mga seller lang na entitled ng free pick up ang pwede ng product, kasi po di ba as a new seller hindi pa entitled ng free pick up so they need to ship their product sa ibang courier which has a shipping fee

      • Correct. If you aren’t eligible for a free pick up, then you also can’t offer a free shipping. Unless you shoulder the shipping cost.

  • bakit wala po akong shipping option, not able to post my product due to this. On My shop >> My Shipping, it is blank (More shipping options are coming soon). Please help


    “What is Black Arrow Own Packaging?
    Black Arrow Own Packaging allows sellers to ship the package(s) without any size restriction. Instead of requiring parcels to be fitted into small, medium, and large box sizes, sellers can now manage the packaging of parcels; making delivery of bulky items or items with irregular shape, easier.”

    bakit sabi dito own packaging no limit tapos pumunta black arrow nakapouch pa rin?

  • Hi there!
    I would like to ask if the date and time of pick up can be arranged?
    As you wrote you can arranged the date what about the time?
    Since in my case I prefer to pick up my goods in the office.
    Please advise.

  • Hi,
    Very informative and very nice writing techniques.
    I am trying in days how to become a seller but I am getting difficulties of getting the shipping method work. Everytime I click shipping no couriers showing there is this a clitch or maybe because I am using the mobile app which should be dobe with a laptop.
    I hope I could get some help on this.


    • Hi Michael. It should work on mobile. I suggest that you contact Shopee on this via email or call.

      Calls: 02 880 5200 (Monday to Friday 7am to 7pm, Saturday & Sunday 9am – 6pm)
      Chat: 24/7 (in-app only)

  • Hi, new shopee seller here and have lots of questions in mind:
    Do they offer COD nationwide?
    Do I need to pay the delivery agent when he picks up my items?

  • Hello. Wala akong question. Lahat na kasi ng tanong ko nasagot mo na. hehe. Bagong seller lang ako and nacurious lang kaya sinearch ko to. Thank you! Malaking tulong to.

  • Good aftie po!! Pano po if not a Shopee-partner courier like LBC pero I donโ€™t need for pick-up since may malapit na branch dito sa amin. Anong pong gagawin if nandoon na po kami sa LBC? Like do we need to pay for shipping even though nagbayad na si buyer via Shopee? Or weโ€™ll just say na magshiship kami ng products sa Shopee? Ano po yung S.O.P. pag ganito po? Sorry po, new seller here. Confused lng po talaga ๐Ÿ˜ข

    • Hi Hazel. LBC is not a courier partner with Shopee as of the date of this writing. This means na ikaw mismo ang magbabayad ng shipping whether or not nagbayad na si buyer sa Shopee. Just make sure na yung charge mo kay buyer already includes the likely shippping cost para di ka lugi.

  • Bakit wala po lumalabas na list dun sa shipping option ko pag naglalagay ako ng product ko…nka ilan beses na ako nag upload ng pic ng product…pagdating sa shipping…ayaw nman lumabas nun katulad ng nasa video mo na list of courier

  • Paano po ako makakapili ng courier eh wala man lang option? Kaya hingi ko din po napopost mga paninda ko hanggang ngayon
    Pls. Need ko po advise

  • Hi firsttime seller here. Yung mga pouch po ba ako kukuha? example black arrow ko ipapadala ako po ba kukuha ng mga pouch na yun? At kung COD po paano ko po makukuha ung payment ni buyer? Thank u sana po masagot.

    • You need to call Black arrow before the pick up so the pick up personnel can bring you the pouches. If it’s a COD, yung courier na rin ang magkokolekta ng bayad. Once nabayaran, Shopee will send you the payment.

  • Good morning po. Pasensya na po for this question, ahm…we’re planning to sell online (sa shopee) pero yung products eh tulad po ng mga ceramics sets or something na mabibigat. May additional charge po ba yun and ano po hihingiin kay manong deliveryman? Kasi diba po di na yun kakasya sa pouch lng and fragile na mga yun? Thanks in advance ๐Ÿ˜Š

    • Hi I suggest that you call the specific courier that will be picking up the package para masigurado na rin that you’re following the recommended packaging.

  • bago palang kasi sana matulungan niyo, paano po ba eh ship out yung mga order? tapos 2go yung courier po until now kasi di pa sila duating baka kasi di pa ma na ship out , paano po ba ?

    • Hi normally mashi ship out na yan on the date that you set the shipment. I recommend tawagan or i email mo ang Shopee para ma contact nila ang 2GO for you. Or you can also contact 2GO directly: (02) 528 7000

  • Newbie seller here. Nakapagschedule na ako for pick up via shopee, do i still need to book my delivery sa site ng black arrow, or okay na yung scheduled for pickup ko sa shopee…salamat sa reply

    • Okay na yun. Once nakapag book ka na sa Shopee app, Black Arrow should be automatically notified about it. If you need pouches though, make sure to call Black Arrow so the pickup employee can bring you some.

  • How can I enable the shipping options? Hindi ko ma-set yung shipping options nakalagay “More shipping options are coming soon”? Help please huhu