How to Deescalate a Supervisor Call: The Best Technique Ever

how to deescalate a supervisor call

“All supervisors are engaged in a call/ in a meeting.” This is every call center agent’s go-to excuse when deescalating a supervisor call. But if you’ve worked in the call center long enough, you know this script doesn’t work anymore.

How to Handle Irate Customers: Angry Customer Sample Scenario

how to handle irate customers

This blog post will give tips and examples on how to handle irate customers for call center applicants, especially for beginners. If you’re wondering how a conversation goes with an irate customer, and how to handle it, read on. How to handle irate customers over the phone I’ll first explain step-by-step the process on dealing … Read more

Mock Call Tips and Scenario: Complete Guide to Pass & Get Hired

mock call tips

So you passed the initial interview and you’re invited for a mock call? Super! Today, you’ll learn the mock call tips and tricks to pass your job application. This is going to be sooo detailed that it’s specifically written for complete beginners. After the tips, you’ll read a customer-agent scenario where I’ll explain the tips … Read more