Common Myths About Being a Call Center Agent Debunked

A call center is a place where call center agents receive a large volume of telephone calls. A company operates an inbound center for the management of incoming product or service assistance and consumer information inquiries. A call center agent is a person who calls for a company for incoming or outgoing customers. An employee … Read more

Benefits of Having a Call Center Background After Graduation

Given the continued growth of the BPO industry, many students are still hesitant to pursue a career with these types of firms due to the myths surrounding the job and the sector itself. With its different approach to customer service, unique work structure, and schedule, many people remain hesitant as to whether it is the … Read more

How To Become A Call Center Agent: A Short Guide

Business process outsourcing is one of the hottest industries in the Philippines. Since many types of businesses from overseas use outsourced labor from the country, it encompasses many sectors. From content generation to customer support, the BPO sector is certainly one of the largest job creators in the country. One of the most popular BPO … Read more