Call Center Interview Questions and Answers for Beginners

call center interview questions and answers

You don’t have to fail your call center interview every single time. Whether you’re a first time call center applicant or a returning one who failed before, I especially wrote this post for you: call center interview questions and answers for first timers, with examples. Tell me something about yourself. Most applicants answer by giving out their … Read more

Will artificial intelligence replace call centers? Maybe.

will artificial intelligence replace call center agents

You might not admit it but at the back of your mind, is a question begging for an answer: Will artificial intelligence replace call center agents? Instead of dismissing the question as baseless, and saying, “Impossible! No robots could possibly understand empathy as much as we humans do!”, I want you to keep an open mind throughout this article. Also, pay attention to a video showing an AI talking to humans over the phone.

Call Center Interview Question: How Do You Handle Stress?

how do you handle stress

You apply in a call center for the money. But along with the money is the stress. If you can’t handle stress, you won’t have the money. If you wanna know what to answer when your interviewer asks, “How do you handle stress?”, this is for you. How do you handle stress? Why do interviewers … Read more

How to Answer: Why do You Want to Work for Our Company?

why do you want to work for our company

They say the best way to answer, “Why do you want to work for our company?”, is to sing the company’s praises in front of the interviewer. But that’s NOT entirely true. Interviewers have years of experience telling the lie, from the truth, from the flattery. They know you’re after the job, they know you’re … Read more

Why Should We Hire You? (Call Center Interview with Examples)

why should we hire you call center interview

When the interviewer asks, “Why should we hire you?” And you reply, “Because I’m punctual, diligent, thorough, responsible, hardworking, detailed, professional and results-oriented.” Does it answer the question? Yes. But is it enough? No. What is wrong with this answer? Nothing… …except that it doesn’t sound convincing at all. When interviewers hear it, here’s what … Read more

Tell Me Something About Yourself (with Complete Examples)

tell me something about yourself

Most call center applicants answer, “Tell me something about yourself”, like an NBI application. They give out their addresses, birthdates and birthplaces. Although this answers the question, this isn’t what the interviewers want to hear. To crack this question open, put yourself in the interviewer’s shoes. Tell Me Something About Yourself If you’re the interviewer, whose … Read more

How Would You Describe Colors to a Blind Person?

how would you describe colors to a blind person

If you think interviewers only ask job related questions, you’re in for a big surprise. Imagine yourself sitting in a job interview. Everything feels right; you’re smiling from ear to ear, you’re answering the questions like a well-prepared applicant. Until, the interviewer asks, “How would you describe color red to a blind person?” Suddenly, your … Read more

How to Handle Irate Customers: Angry Customer Sample Scenario

how to handle irate customers

This blog post will give tips and examples on how to handle irate customers for call center applicants, especially for beginners. If you’re wondering how a conversation goes with an irate customer, and how to handle it, read on. How to handle irate customers over the phone I’ll first explain step-by-step the process on dealing … Read more

Tell Me Something About Yourself That Isn’t On Your Resume

tell me something about yourself that isn't on your resume

“Tell me something about yourself,” is an interview question so popular applicants always anticipate it in every interview. However, there’s an equally challenging question that can throw even the most prepared applicants off guard: Tell me something about yourself that isn’t on your resume. When I was asked this, I wasn’t sure what to say. For one, … Read more

How to Answer: Where Do You See Yourself Five Years From Now?

where do you see yourself five years from now call center interview

“Where do you see yourself five years from now?” If I were to answer this truthfully, I’d say, Five years from now, I’ll live in a tiny house at the top of a mountain overlooking a meadow, cooling off the summer with a freshly squeezed pineapple juice from my own garden, a steaming native chicken … Read more

How to be Confident During Call Center Job Interviews

how to be confident during call center job interviews

That feeling when you walk in to the interviewer’s office, she asks you to take a seat, how are you, and tell her something about yourself. Your heart beats rapidly, your voice trembles, your hands shake, and your answers start to sound gibberish. Eventually, instead of talking to your interviewer, you begin to have these … Read more

Sell Me This Pen: Call Center Interview Question and Answer

sell me this pen

Whether you’re applying for a sales or non-sales call center, rest assured your interviewer will still ask you this, “Sell me this pen.” As always, the applicants who get the handshake and sign the job offer are the most prepared ones. In this topic, we’ll get into details on how you can ace this interview … Read more

How to Survive Your First Call Center Training (For Complete Beginners)

call center training

You’ve gone through a lot— that weird feeling in your stomach when the interviewer called your name, the pounding in your chest, the unexpected questions. Congratulations, you made it! Now, off to the next level- the call center training. And before you get all relaxed and cozy, make no mistake of thinking that you’re safe. This … Read more

The Story of a Call Center Applicant Who Refused to Give Up

the story of a call center applicant who refused to give up

How many times have you tried applying in the call center but failed? Once? Twice? What did you do after your last rejection? Did you feel hopeless? Well, let me tell you the story of a call center applicant who refused to give up. The story of a call center applicant who refused to give … Read more

How to Improve Your English Accent and Land a Call Center Job

how to improve your english accent and pronunciation

Cold hard fact: The accent and pronunciation we learned in school were wrong. At least for most of the schools in the Philippines. Sure you might know lots of uncommon and big English words that makes a regular native English speaker wanna run to a dictionary but the questions is: Is your accent clear for native English speakers … Read more