5 Best Job Search Apps In The Philippines

5 Best Job Search Apps In The Philippines

Looking for a job? Whether you’re a fresh graduate or a long-time employee looking to leave your current company, it is no denying that job hunting can be a long, drawn-out process. Fortunately, with the help of a few reliable job search applications, you can now ditch the extra challenges and experience an easier, safer, … Read more

5 Money Lessons Every Call Center Agent Should Know

money lessons every call center agent should know

Back in my elementary days, the teachers used to decorate the classroom walls with handwritten quotes on cardboard saying, Honesty is the best policy.  And wherever this infamous honesty quote popped up, so shall the other: Money is the root of all evil. I didn’t know why, but somehow, it was implied that honesty and money … Read more

Is Call Center a Dead End Job for Filipino Graduates?

Is call center a dead end job for filipino graduates

Two fresh graduates talking about their life after school. Applicant A said, “Landing a job is hopeless. Everywhere I apply, companies always prefer applicants with working experience. How can we gain experience when they won’t even let us in?” “Same here”, said applicant B. “No such luck in finding any job and I’m running out … Read more

Will artificial intelligence replace call centers? Maybe.

will artificial intelligence replace call center agents

You might not admit it but at the back of your mind, is a question begging for an answer: Will artificial intelligence replace call center agents? Instead of dismissing the question as baseless, and saying, “Impossible! No robots could possibly understand empathy as much as we humans do!”, I want you to keep an open mind throughout this article. Also, pay attention to a video showing an AI talking to humans over the phone.