Will artificial intelligence replace call centers? Maybe.

will artificial intelligence replace call center agents

You might not admit it but at the back of your mind, is a question begging for an answer: Will artificial intelligence replace call center agents? Instead of dismissing the question as baseless, and saying, “Impossible! No robots could possibly understand empathy as much as we humans do!”, I want you to keep an open mind throughout this article. Also, pay attention to a video showing an AI talking to humans over the phone.