Working in a Call Center Pros and Cons: What You Have to Know

working in a call center pros and cons

If you ask a random person about what he/ she thinks are the advantages and disadvantages of working in a call center, the answer is likely going to be in the extreme negative. But as an outsider, have you ever wondered about the benefits other than its high salary? If you’re thinking about working in … Read more

How to Deescalate a Supervisor Call: The Best Technique Ever

how to deescalate a supervisor call

“All supervisors are engaged in a call/ in a meeting.” This is every call center agent’s go-to excuse when deescalating a supervisor call. But if you’ve worked in the call center long enough, you know this script doesn’t work anymore.

Is Working in a Call Center a No Brainer Job?

working in a call center a no brainer job

To land a call center job, there’s no college degree to finish, no bar exam to take, and no license to show off. It doesn’t even matter if you dropped out from college or if you only got a high school diploma to show for it. But if you must know whether it’s a no-brainer … Read more

Call Center Jobs – Top 5 Apps To Find Employment

Call Center Jobs - Top 5 Apps To Find Employment

In this modern day and age, jobs and processes are often outsourced to the Philippines from countries like Australia and the US. This means that there is plenty more opportunity to find employment, especially if you speak the English language well. Whether you prefer to sit behind a computer screen or get on the phone, … Read more

How to Pass Call Center Metrics and Earn Your Bonus

how to pass call center metrics

Let’s be honest, working in a call center won’t make you millions, but with the night shifts and irate customers you have to endure on a regular basis, why not make the most of it by earning the most of it? I’m not just talking about your attendance bonus and 13th month pay, but about … Read more

What is Your Edge Among Other Applicants? Best Answers & Examples

what is your edge among other applicants

What is your edge among other applicants? What makes you different from the others? Why should I hire you over the other candidates? A nerve-wracking interview question with many variations, which, if you mess up, could potentially land you to the recruiter’s forgotten list. Being the prepared applicant that you are, you don’t want that … Read more

32 Mistakes Call Center Applicants Should Avoid to Land the Job

mistakes call center applicants should avoid to get the job

It’s unfortunate how many applicants go to interviews without having any idea what they’re getting into. Not knowing alone is one thing, but not knowing simply because you choose not to prepare is another. Here are the top 34 mistakes call center applicants should avoid to get the job. On Interview Questions 1. Giving vague … Read more

Is Call Center a Dead End Job for Filipino Graduates?

Is call center a dead end job for filipino graduates

Two fresh graduates talking about their life after school. Applicant A said, “Landing a job is hopeless. Everywhere I apply, companies always prefer applicants with working experience. How can we gain experience when they won’t even let us in?” “Same here”, said applicant B. “No such luck in finding any job and I’m running out … Read more

How to Pass a Call Center Phone Interview: A Complete Guide

how to pass a call center phone interview

If you think that a phone interview is easier than a face to face call center interview, think again. You may not have to look the interviewer in the eyes, but trying to use only your ears and mouth without your eyes is just as challenging (if not harder) as facing your interviewer. So if … Read more

So You Wanna Work in a Call Center but Your English is Bad?


Lots of applicants ask, “How do I know if my English is enough for me to land a call center job?” “Are there call center companies who hire applicants with a not-so-fluent English and enlist them as trainees until their English improve?” Here’s what you should know if you want to work in a call center but your English is bad.

The Story of a Call Center Applicant Who Landed His Job Offer

The Story of a Call Center Applicant Who Landed His Job Offer

His name is Kevin and here’s the story of a call center applicant who landed his job offer. Four days before Christmas, he sent me this: Hi Ma’am Sheina I’d liked to thank you for the tips you gave me when I failed on my first interview. It took me one week to apply again, … Read more

Call Center Interview Questions and Answers for Beginners

call center interview questions and answers

You don’t have to fail your call center interview every single time. Whether you’re a first time call center applicant or a returning one who failed before, I especially wrote this post for you: call center interview questions and answers for first timers, with examples. Tell me something about yourself. Most applicants answer by giving out their … Read more